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Services
- Support Services
We have many
years of experience in support services
for various PKI and encryption
components. You can use these
experiences for the design,
implementation, organization and
execution of your end user support
(user helpdesk, hotline, call center).
The following support services are
available:
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Crypto Software Support
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Open Source Support
Crypto Software Support
With our knowledge and our
experience we help you design and
implement your end user support,
integrating the support processes with
existing systems and processes, linking
with troubleticketing systems, packaging
cryptographic applications for use with
central software distribution tools and
execute second and third level support
for your end users.
We know
about the challenges upon installation,
configuration, administration and
operation of PKI and cryptographic
applications from our daily projects. We
plan the integration of the helpdesk
with your existing systems and cooperate
with other external service providers or
call centers. We create documentation
(user manuals, administrator guides, FAQ
lists), evalute software, hold seminars
and workshops for your employees and
create and administer your software
configuration.
Optionally, we
also support and consult your end users
(via telephone, e-mail or on-site).
Open Source Support
Since usually there is no vendor support
available for open source software, we
provide support for the open
source software you are using.
Operating
open source software requires proactive
monitoring of various bugfix lists in
order to immediately initiate important
software updates. In the context of end
user support we provide second and third
level support for you. This basically
includes handling of failures and
incidents regarding the software and
replying to the end users' questions.
Failures and errors that require source
code changes are fixed directly by us or
in coordination with the open source
developer community. We are in touch
with the open source developer community
and return all of
our results to them.
We provide
support for following software
components:
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